What Our Clients Say
Salt insurance has been and is, a real blessing to our people, and I receive many appreciative comments about it. It has been a blessing to me also, as you have made it so easy to administer and, unlike our previous major insurer, Salt is very helpful, prompt and efficient with claims. It certainly gives me a lot of confidence in offering it to our people.
I just wanted to say how incredibly grateful my wife and I have been with the way that you all handled my son’s recent serious illness, which required him to be transported by air ambulance from Kampala, Uganda to Nairobi, Kenya for emergency surgery. From our perspective, at such an immensely stressful time, it was enormously gratifying to know that ‘everything was being taken care of’ medically and that he was getting the best of care. That we were subsequently facilitated to get to the grandchildren in order to repatriate them and for S & N to be repatriated to the UK was also amazingly reassuring. To find that the very considerable expense of this whole episode has been totally covered by the Insurance has been beyond our expectations and something that I must pass on the thanks of all our Charity Trustees to you.
There is no doubt in our minds that the swift actions of the ‘Insurance Team’ in the early stages saved the life of our son – and being a medical man, I can assure you that is no exaggeration, so our gratitude to you all is immeasurable. I will write to the medical assistance company separately, but please pass on these thanks to anybody in your organisation you feel appropriate.
Needless to say, SALT Insurance will remain the ‘preferred provider’ for people coming out to work with the the organisation team in Uganda as long as I am involved in the Charity! Also, if I may, I will be in touch with you when my wife and my annual travel insurance is due, to see if you can quote for us.
This is a short note to commend your staff for great support and service during a recent medical emergency with my wife. The medical support team were fantastic, whilst they were clearly working on administrative issues and liaising with hospitals they remained in regular contact with me and each email had a comment about J’s health. They didn’t forget about the human side of their job.
When I came to claim back some expenses SALT was excellent. I received prompt payment and a good explanation for non-payment of some of the items I had hoped to claim for.
I will certainly pass on my feelings about Salt to friends. To be honest I can speak highly enough of the support I received during a very difficult perios.
Thank you for all of your help which was much appreciated and for your kind words for C to be blessed on her trip. I would not hesitate to recommend your company to any of my friends who require insurance of this nature and if C decides to venture abroad next year for the second part of her gap year we will be in touch.
I just want to thank you and your colleagues for helping me through this very difficult time. I only have the greatest respect and gratitude for the way your company handled this. May God bless you for being so kind and helpful.
I just wanted to thank you all for your hard work and assistance with my insurance claim.
It’s been a very difficult time, and your speedy responses and help have been a breath of fresh air amidst it all. So thank you.
Many thanks for sending our policy. And once again I would like to thank Salt Insurance for being so helpful in organising insurance to cover this trip.
Thank you for your prompt reply and swift action. We are most impressed with SALT and will not hesitate to recommend the organisation.
Thank you for dealing with this so quickly!
You have been very helpful and professional throughout. I know many people who have had endless problems with insurers, so I’ve particularly appreciate how easily and quickly this and my time in hospital was dealt with. This was particularly significant as the hospital this end was being difficult about payment and I appreciate the extra work that was needed to sort it out. I’m hoping I won’t need to be in touch with you again this year, but I’ll definitely renew my policy next year and recommend you to others.
We have been impressed with the service and advice you have provided and we require similar cover in future we would have no hesitation in coming back to you.